Delivery and Payment Information

We like our customers to fully understand how we operate and the services we provide - Please find full details below.

Unlike many online sellers, we are more than happy to take your telephone call. If you require further information please contact us on 07879 674285 during office hours (Mon - Fri  9.00am - 5.30pm) - we look forward to hearing from you.


DELIVERIES

We aim to provide a fast and reliable delivery service. Our deliveries are handled by Royal Mail although on certain occasions other couriers may be used to ensure your order is delivered in the most efficient manner.

Unless otherwise stated, all our products are in stock and are shipped the same day if ordered before 2.00pm (GMT) Monday to Friday.

Items marked "pre-order" or "coming soon" may be ordered but please note the delivery times stated on the product page (generally 14 days).

We do not ship on Saturdays, Sundays, Bank Holidays or other National Holidays.


UK Delivery is FREE* of CHARGE for all Orders 

FREE UK Delivery*: Orders are sent via Royal Mail 2nd Class post. Your order should arrive within 4 - 7 working days.

FIRST CLASS UK Delivery:  Orders are sent via Royal Mail 1st Class Post which is normally a next day service, however this is not a guaranteed service and can sometimes take up to 3 working days. Choose this option if you want your order to arrive quickly - Priced at just 99p

Guaranteed UK NEXT DAY Delivery: If you require your order NEXT DAY please select: "Special Delivery Next Day 1PM" in the Shopping Cart under "Enter your Destination to get a Shipping Quote" (the current cost for this service is £7.95). This service requires a signature upon delivery. Please Note: This service cannot guarantee a delivery on Saturday.

European / International Shipping: International Tracked and Signed by Royal Mail - £10.95

Packages shipped outside of the United Kingdom may incur extra duty charges. We are not responsible for any sales taxes, customs duties or other taxes charged by any customs department. To avoid any unexpected charges, please contact the customs organisation in your home country, regarding these policies.

You must comply with all applicable laws and regulations of the country for which the Our Products are destined. We will not be liable or responsible if you break any such law.


If our Delivery Agent is Unable to Deliver to your address

If an order is returned to us via our Delivery Agent marked as "Unable to Deliver" we will refund your order value minus the costs of our postage, packaging and a restocking fee of 10%.


PLEASE NOTE: During busy times such as weekends, Holiday periods and Promotions, small delays can occur to our standard delivery times. Please be patience - your order will be shipped as quickly as possible. Thank you for your understanding.


PAYMENTS

Securely Online - Payments are made securely via PayPal using your Debit or Credit Card or your PayPal Account. Please note: Unlike other online sellers we do not apply additional card charges to your purchases.

Please Note: We do not store debit or credit card details nor do we share customer details with any 3rd parties.


DISCOUNTS - Coupon Codes for Big Savings

From time to time we like to give our customers the opportunity to get even better prices on our site. 

To start receiving Coupon Codes for use on this site Create an Account or follow us on Facebook or Twitter (or use links at top of page). Please note Coupon Codes can be on a limited first come first served basis or with expiry dates - so get in quick and use them before somebody else does or before they finish.

How to use our Coupon Codes: Make a note of the Coupon Code, add your desired product(s) to the Cart, go to the Shopping Cart and input the Coupon Code where asked - Click "Apply Coupon" - Your discount will be applied automatically.


RETURNS

Under current legislation consumers have the legal right to return goods within 14 days from the date of receipt of goods. Under our terms it is the consumers responsibility to pay for the costs of return delivery (these costs should range from £2.50 to £6.50 - Please use a signed for service and retain proof of postage).

Please click here to use our online Returns form

Please note: All products returned should come complete with all their original packaging and be clean and unworn.

For a complete explanation of our Terms and Conditions relating to Returns - please see our Terms and Conditions under paragraph 5


Click here for our Terms and Conditions